Warranty
Please read carefully the information below. Failure to do so could result in potential damage to your doors and voiding of our limited warranty.
Limited Warranty Foret Comercial SRL ("Foret")
Foret doors are warranted for one year from the date of shipment to be of good material and workmanship and at the time of shipment free of defects that would render them unfit for ordinary recommended purposes.
FOR THIS WARRANTY TO REMAIN IN EFFECT DOORS MUST STRICTLY FOLLOW THE ATTACHED "HANDLING, STORAGE, INSTALLATION, FINISH AND MAINTENANCE INSTRUCTIONS".
If decided by our representative that the required procedures were not followed, it will void the warranty.
Should a warranted door be found by Foret to be defective, Foret will at its option, either:
1) repair the door without charge or,2) provide a replacement part for repair of the door without charge, or:
3) provide a replacement door in the same stage of fitting and/or finishing it was originally supplied.
This warranty does not include any freight costs, labor costs, costs to remove defective doors, to install new or replacement doors, nor are we responsible for material or labor to refinish or rehang a repaired or replacement door or consequential damages, all of which shall be the sole responsibility of the person making the warranty claim.
We will not be held liable for any door repaired, returned or replaced without our prior written consent.
If claim is found to be invalid, neither credit nor refund will be issued for the replacement door or the original door.
It is the responsibility of the purchaser to inspect each door immediately upon receipt.
In case of freight damage, it is your responsibility to refuse the shipment or to file a claim with the delivering freight company at once. Digital photographs of the damaged freight are always a good idea to ensure a proper claim.
If Foret determines that the returned door could have been repaired on site, rather than needing replacement, the client will be responsible for all shipping charges associated with the repairs.
All items should be inspected thoroughly for defects upon receipt and before machining or finishing. Please be aware that the machining or finishing of a door or side lite constitutes acceptance of the product as it was received by our customer. Any minor flaws or defects that may exist at the time of machining or finishing will not be considered as defective product or claimable once machining or finishing has been completed.
All items returned must be packaged in order to insure that credit due is processed efficiently, and to protect against any further unnecessary damage to the product. Proper packaging includes an adequate pallet, proper top and edge protective covering. Items not given adequate packaging protection during return shipment may void the warranty.
If the purchaser installs, finishes, alters in any manner or retains a door containing an obvious defect, without giving written notice as required herein, or if a purchaser fails to give required written notice after discovery of a latent defect, this warranty shall be null and void and Foret shall bear no liability for said claim.
THE FOLLOWING SHALL NOT BE CONSIDERED DEFECTS IN MATERIAL OR WORKMANSHIP AND ARE NOT COVERED BY THIS LIMITED WARRANTY:
1) Our rustic doors are accented by an irregular and often swirling grain, checks, cracks, scratches, splits,delamination, knots and worm holes. On all knotty wood doors, the location, quantity, and size of knots is unpredictable and are not considered defects. Small surface checking or slight shrinking or cupping which may cause small cracks at the joints may occur in certain conditions. Most doors are shipped unsealed and unfinished and the natural characteristics of wood movement can not be warranted against. An inconsistent face plane where stiles meet rails and apparent open connection between stiles and rails is acceptable. All these characteristics will not affect the structural integrity of the door, are not considered as defects and are not covered by this warranty.2) Defects caused by bow or non-alignment in the frame or jamb in which the door is hung, not allowing the door to swing freely, or doors improperly hung are not covered by this warranty.
3) For the purposes of this warranty, warp is defined as any distortion in the door itself and does not refer to the relationship of the door to the frame or jamb in which it is hung. The term "warp" includes bow, cup and twist. Warp shall not be considered a defect unless it exceeds 1/4" in the plane of the doors (for doors 6´8" or less height and less than 3´ wide). All doors over 6´8" height are NOT warranted against warpage. If the claimed defect is warp, Foret may defer replacing the door for up to one year (twelve months) from the date of the claim or the date when the product was installed as it is not uncommon for a temporary warp condition to occur as the door adjusts to local humidity and temperature conditions.
4) Misalignment or panel shrinkage is not considered a defect. The panels in your door are designed to "float", and will expand or contract in response to environmental conditions such as temperature and humidity.
5) Variations in the color, texture, checking and grain are natural characteristics of the wood and we cannot take responsibility for these conditions.
6) Damages caused by failure to comply with the "Handling, storage, installation, finish and maintenance Instructions" provided by Foret, failure to perform normal homeowner maintenance, or by attempts to repair the door other than by Foret.
7) Surface grain separation, small surface checks and imperfections, as well as shrinking or swelling of wood surfaces can appear over time due to the nature of wood when subject to extreme variations in moisture, humidity and dryness. This is part of the natural aging of wood and is not considered a manufacturing defect. Providing a stable environment for temperature and humidity along with proper finishing of the door will control this natural process.
8) Damage caused by others or beyond the control of Foret, including but not limited to damage caused by misuse, abuse, extremely low or high humidity, accident or mishandling or by fire, flood, earthquake, storm, tornado, or other acts of nature.
9) Wrought Iron components are not warranted against rust, discoloration or metal deterioration.
10) Failure to properly seal and maintain the finish on all six sides of the door, including top and bottom of door immediately upon delivery, as well as variations or unsatisfactory results in gloss level, texture or appearance resulting from the field application of paint or any other finishing material.
11) Freight or handling damage after it leaves Foret.
12) Doors used in exterior application, high humidity environments or exposed to direct sunlight. Misuse of a door, including but not limited to, using a door on part of a building without providing adequate overhang or exposed to extreme weather conditions.
13) Doors without an appropriate finish color. In order to reduce the chance of warping or checking, dark-colored finishes should be avoided on all exterior surfaces, especially if the door is exposed to direct sunlight.
14) Customer undersizing and trimming the door.
15) Variations or unsatisfactory results in the finish, texture, or appearance resulting from the application of paint or other finishing materials, is not guaranteed in any event.
16) High temperatures in the space created by using a storm door. This excessive heat can cause the panels to split. Thus storm doors are not recommended and will void the warranty for split panels.
17) Any condition arising from the neglect or failure to properly maintain the door.
18) Doors less than 1-3/4" thick for exterior use.
HANDLING, STORAGE, INSTALLATION, FINISH AND MAINTENANCE INSTRUCTIONS
General Care
Most problems with doors are due to improper handling, installation and/or finishing. Make sure that everyone involved with your door has read and understands this warranty information. Homes without proper temperature and climate control will likely experience problems with dimensional change of the wood. Care should especially be taken during site storage and installation. Wood does not change size or shape unless its moisture content changes due to humidity conditions of the environment. Extreme moisture or dryness will cause panel and stile/rail expansion or contraction, joint separation, checking or cracking, delaminations, bowing of the stile/rail, and may include door failure. In exterior applications, the door will be exposed to large amounts of direct sunlight or moisture. Doors may expand and bind against their jambs during the more humid seasons. Likewise, doors may pull away from their jambs during the dry seasons.
Handling and Storage
Protect doors from soiling, damage and moisture during delivery. Store doors flat on a level surface in a dry, well-ventilated place. NEVER store them standing on one end and leaning against a wall. All wood surfaces, including edges and ends, must be properly sealed with an approved sealer to prevent undue moisture changes. Doors should not be exposed to excessive heat, dryness, humidity, direct sunlight or sudden changes such as forced heat to rapidly dry out a building, prior to finishing. Do not allow doors to come in contact with water. Doors should always be handled with clean hands. Doors should be lifted and carried when being moved, not dragged across one another. Doors should not be installed where there is insufficient overhang or where there is excessive exposure to direct rain and/or sunlight to hit door. Wood doors with large panels are more adversely affected by direct sunlight than those with smaller panels. Doors with wide panels require 100% protection from the sun. Immediately upon receipt of your door(s), inspect it (them) carefully. Do not cut, hang, or finish a defective door, if you plan to return it.
Installation
Doors that are shipped separately from their jamb need to be hung very soon after delivery to maintain their warranty. Otherwise, shifting of the jamb can occur and cause problems. The structural integrity of the door must not be compromised when fitting the door, applying hardware or cutting and altering lites, panels or any other parts of the door. All hardware locations, preparations, and methods of installation must be appropriate for the specific door. Allow approximately 3/16" clearance for swelling of the door and jamb during future damp weather. Undersizing and beveling of doors by customer must be done with caution and at own risk. The door warranty does not cover customer undersizing. After fitting and prior to hanging, seal all 6 surfaces, including top, botom and side edges to prevent undue moisture absorption.
Finishing
All unfinished doors must be finished/sealed on all six sides within two (2) days of delivery or the limited warranty becomes void. Make sure doors are dry. Exposure to sun, rain and weather prior to finishing will void warranty and cause splitting. Doors should not be considered ready for finishing when initially received. Before applying first finishing coat, remove all handling marks, raised grain, glue residue left over from the manufacturing process, scuffs, burnishes and other undesirable blemishes by block sanding all surfaces in a horizontal position with a 180 or 200 grit sandpaper. Always sand in the direction of the grain. Spot sanding can cause the finish to appear splotchy or scratched. After sanding, clean entire door with a cloth removing dust or foreign debris. Apply sealer, primer, or first coat of required finish immediately after fitting, cutting for hardware, weatherstripping, etc. and before the installation of hardware or hanging the door. Sand between each top coat. Remove dust before recoating. Minimum of three top coats required.
IMPORTANT : Our doors have removable panels. Take away the loose trims, remove the panels and stain them IMMEDIATELY after removal to avoid warping. Put back stained panels into the door and apply trims again.
High gloss finishes and darker colored stains may require additional sanding. We are not responsible for the natural variations in color that can occur in the finishing process. Some woods react unfavorably with certain finishes causing dark stain spots. Where possible, the finish selection should be tested prior to application. Applying a wood conditioner to the product prior to staining will help reduce the color variations that are natural characteristics of all wood and allow a more even stain application. Choose a stain with UV inhibitors as the sun will drastically change many stain colors. Properly finish entire door. All 6 SIDES must be finished and sealed. We suggest Spar or Marine Urethane. Use only oil-based stains or primers. No lacquer or water-based sealers are acceptable on exterior doors. Avoid polyurethanes because they tend to break down with UV rays causing your door direct exposure to the elements and will void warranty. Doors with a painted finish will reveal "seams" at the joints as natural wood movement occurs. In order not to induce warpage or excessive deterioration of your door, avoid using dark stains or paints on the door surfaces exposed to direct sunlight.
Maintenance
Most finishes on exterior doors deteriorate relatively quickly. To insure exterior doors receive the protection required, inspect the condition of exterior finish at least once a year and refinish as often as needed to maintain the protective stability of the finish.
This warranty sets forth Foret maximum liability for its doors. Foret makes no other warranty, expressed or implied, including implied warranties or merchantability and fitness for a particular purpose, with respect to its doors except as it is set forth above. No distributor, dealer or Foret representative has the ability to change or modify this limited warranty. Any implied warranty shall be limited in duration to the period of this warranty. There are no warranties that extend beyond this warranty, and Foret´s sole responsibility is stated herein. Foret shall not be liable for any indirect, consequential or incidental damages or for any amount in excess of the purchase price of the item involved, whether the claim is for breach of warranty or negligence. Foret reserves the right and must be given at least a thirty (30) day opportunity to have any door, which is the subject of a warranty claim, field inspected by a Foret representative. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL PURCHASER OF OUR PRODUCT (WHETHER A DISTRIBUTOR, DEALER, CONTRACTOR OR OWNER) and the owner who occupied a single family residence at the time of the initial installation. It may not be assigned or transferred and shall not extend to subsequent owners. Foret will not honor warranty claims made prior to payment in full for the warranted product. Your order will be shipped "freight collect" and will be paid by customer upon delivery.
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